Contact the SwiftFund Team
We provide direct, human assistance. Our support infrastructure is built to resolve your enquiries quickly, ensuring you remain securely linked to our trusted professional connection network without delay.
Managing your business cash flow or institutional capital requires precise, timely information. When you have an urgent question about a financial transaction, you need clarity immediately.
Navigating automated phone menus or waiting days for robotic email replies halts your momentum. If a technical issue prevents you from connecting your bank, or you need to adjust your repayment schedule, a slow response creates unnecessary stress and halts your operational growth.
We provide direct, human assistance. Our support infrastructure is built to resolve your enquiries quickly, ensuring you remain securely linked to our trusted professional connection network without delay.
Direct Support Channels
To resolve your request as efficiently as possible, we categorise our support teams by specialisation. Please direct your enquiry to the relevant department below for a response within one business day.
Borrower Support
For independent professionals and small businesses seeking assistance with active loans, Pro Membership billing, or application statuses.
Log in to your Borrower Dashboard to submit a secure priority ticket.
Funding Partner Relations
Dedicated support for high-net-worth individuals, institutional investors, and corporate entities managing capital deployments.
Provided within your secure Partner Dashboard.
Technical & Open Banking Assistance
For technical difficulties regarding the £1.00 Digital Verification Fee, Stripe Identity biometric checks, or secure Open Banking connections.
We will never ask for your bank login credentials or passwords over email. All Open Banking connections must be completed directly through the secure encrypted portal.
Security and Secure Communications
Your privacy and financial security are our absolute priorities. When contacting our support team, please ensure you use the email address registered to your SwiftFund account. For your protection, we utilise bank-level AES-256 encryption across all our communication platforms. Do not include sensitive financial documents, raw bank statements, or full card details in standard emails; our team will provide a secure upload link if documentation is required.